• Why am I seeing error messages like ‘Failed to send comment’ or ‘Failed to load comment’?

  There can be many reasons why app is showing error message in comments. Some of the main reasons are: Admin has deactivated comment for that card: Sometimes it may happens that the administrator of your organisation/channel has inactivated comment function in a card at the same time you are looking at the comment. To fix this issue, simply refresh the app in news feed or re-start the app after completely removing the app from the phone background. No Internet connection: UsPopular

• What is 2FA and phone-lock and why I need to activate it?

  What is 2-Factor-Authentication? Two-factor authentication (2FA), sometimes referred to as two-step verification or dual factor authentication, is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access. Two-factor authentication provides a higher level of assurance than authentication methods that depend on single-factor authentication (SFA), in which the userPopular

• How can I use "Native Sharing" extension to share file in chat?

  You can share native images, videos, articles and social posts by following these simple steps: Open the image or video you want to share. In case of an article, open the article in your mobile web browser or other applications Click on Share (ANDROID) or Upload (iOS). Note: In case you opened the article in Google Chrome, click the three dots on the top right of the screen '' and click on 'Share' (ANDROID) or Upload '' (iOS). Select your company app (in our case iPopular

• How can I add content from inside the app?

  If you have permission to add content in a channel of your organisation, you will see the ‘Add content’ button in the app. (On left: iOS; on right: Android) In order to add text, image, video and audio cards: Click ‘Add content’ button Fill up the necessary fields, selPopular

• How can I ban a user from a chat group?

  Unfortunately, you can only ban a user from the tchop channel dashboard, given that you have the ‘Admin’ rights for that chat group.Popular

• Where do I find the sharing extension of my app?

  Where do I find the sharing extension of my app in iOS apps? In iOS apps, you need to enable the sharing extension of your company app when you use the sharing extension for the first time. You can do it in the following ways: Select a file or article which you would like to share via sharing extension Click on ‘Share icon' Swipe left and click on ‘MoPopular

• How do I change/add information to my profile?

  You can provide your profile image, screen name, a small description about yourself, and information about your position, department and mobile number in your profile so that your colleagues can easily know who you are. Your profile is visible for all users of the app. To edit your profile follow these steps: Open the settings section of the app by clicking on the settings icon on the top right of your smartphone screen. (https://storage.crisp.chat/users/helpdesk/website/8bc6eb2b5Some readers

• How do I logout of the app?

  Log out following these steps: Click Settings icon. Click “Sign out”Some readers

• How to invite other users in a chat?

  Unfortunetly, you can only invite other users in a chat via the tchop channel dashboard given that you have the ‘Admin’ rights for that chat group.Some readers

• How to delete or edit my comment?

  Unfortunately, editing or deleting a comment is not possible as of now. But the good news is that it will be possible soon. To know more about it, please feel free to write to us at support@tchop.ioFew readers

• How do I change the language of my company app?

  The language of your company app is determined from your device language setting. To change your device language, follow the following steps: Go to settings tab and check the device language on your device. Set the device language to the required language. If required, restart the device. After the restart the app uses the device language. NotFew readers

• How can I start a direct chat with a user?

  To start a direct chat: Go to ‘Chats' tab Click on the create chat icon on the top right corner Search and select the user with whom you want to create direct chat. Note: In case you don’t find the user in the list, that means you don’t have permission to start a chat with that user. Please contact your administrator in that case. Click on the user and the direct chat will be automatically createdFew readers

• How to comment on a card?

  To comment on a card: Click on the ‘Comment’ icon available on the card   Click on ‘Add a comment’ typing field Type your comment and click ‘Sent’ (https://storage.crisp.chat/users/helpdesk/website/303e128b3dc7ac00/eFew readers

• Why am I not able to play video and audio files in my app?

  There are several reasons why a video or audio file might not start playing. The most often reason is a poor internet connection. tchop is a cloudbased service and so requires a steady internet connection at any time. So please follow theses two easy steps in case you might have problems displaying a video or listening an audio stream: Make sure you have a stable internet connection and try again Close the app completely and restart again. If the problem still exists, writeFew readers

• How to join a public chat group?

  To join a public chat group, go to: Go to ‘Chats’ tab Go to ‘Group’ section Click on the chat group you want to join. If there is no chat group under the ‘Group’ section, it means that there is no new public chat group available. Click ‘Join’Few readers

• How to mention a user in a chat message?

  To mention a user in a chat message: Go to ‘Chats’ tab Enter the chat where you want to mention the user Click on ‘@' icon available in the ‘Type here’ field. Alternatively start typing ‘@’ in the 'Type here’ field Select the user from the list. Note: The list includes the name of all the participants of that chat group. If you don’t see the name of the user whom you want to mention, it means that user is not a part of the chat group Click the ‘SeFew readers

• What is the maximum size of video and audio files that I can upload?

  The maximum size of the video and audio files is 100 mb. However, if you upload a video or an audio file more than 100mb, we automatically compress the size of the file.Few readers

• How to reply to a comment?

  To reply to a comment: Go to the comment on which you want to reply Click ‘Reply’ Write your reply and click ‘Sent’ Your reply will be shown just beneath the comment. (https://storage.crisp.chat/users/helpdesk/websiFew readers

• Why am I automatically logged out of the app?

  The user gets automatically log out because of one of the following reasons: Session expired: The session of the user is expired. The organisation admin can set ‘Session expiration time-period’ and based on the setting, all the users are automatically logged out. Please get in touch with your administrator to know the exact time set for session expiration Removed from the organisation or channel: You might also be logged out when the admin removes you from the organisationFew readers

• Forwarding content into chat

  You can easily forward the content cards from the news and mix tab into the chat tab. To do so: Go to ‘News’ tab or ‘Mix tab’ Go to the content card which you want to forward Click on the forward icon beside the card. Note: At the moment you cannot forward audio cards into chat. For the same reason, the forward button is not available for Audio cards Select the ‘Channel’ Select the ‘Chat’ where you want to forward it Add a message if youFew readers

• Why am I getting error message while trying to login in the app?

  There can be many reasons for getting error message when you try to log in. Some of the error messages you might receive are: Unknown credentials: It means that the email and password doesn’t match. Try to reset your password by clicking on ‘forgot password’. No channel found: You are not a part of any channel in the organisation. Please contact your Administrator and ask him/her to add you to at least one channel Connection error: It means that the phone is noFew readers

• How to see the participants list of a chat group?

  To see participants list in a chat group: Go to ‘Chats’ tab Enter the desired chat group Click on the chat title You will see the chat participants under the ‘Participants’ section of the app. If the list is longer, click on ‘See all’ button to see the entire participant list of that chat group.Few readers

• Supported Devices and Operating Systems

  The tchop company app works on all Android and iOS supported mobile devices (mobile, smartphone, tablet). There are native apps for iOS® and Android™. Required software: iOS® 10 and up on iPhone®, iPad®, and iPod touch® Android™ 5.0 and upFew readers

• Where to find help in case my query is not listed?

  To contact tchop for support, simply follow these easy steps: Click on ‘Settings’ Depending on the nature of your question, please click on ‘General Inquiries' or ‘Technical support’ which will open an email form Enter your query in the email and send the email without making any changes in the recipients email address. As soon as we will receive your query,Few readers

• How can I be sure that the other users in a chat have received and read my chat message?

  You can check if the message is delivered and ready by checking the ‘tick’ beside every message. If there is no ‘tick' - it means that the message is not delivered yet If there is single ‘tick’ - it means that the message is delivered but no one has read it yet If there is double ‘tick’ - it means that the message is read by at least one participant of the chatFew readers

• How to send an emoji in a comment?

  To write an emoji in a comment: Click on the ‘Add a comment’ typing field Click on the ‘Emoji’ face icon on your keyboard Select the desired emoji(s) Click ‘Sent’ Hint: To go back to text, simply click on ‘ABFew readers

• How can I change the rights of a user in a chat group?

  Unfortunetly, you can only change the rights of a user from the tchop channel dashboard, given that you have the ‘Admin’ rights for that chat group.Few readers

• How to leave a public chat group?

  To leave a public chat group, go to: Go to ‘Chats’ tab Go to ‘You follow’ section Click on the chat group you want to leave Click on the chat title Click ‘Leave’Few readers

• Does a user get notified if other user replied to their comment or like their comment?

  Unfortunately, no user is notified when some other user like or reply to their comment as of now. But the good news is that it will be possible soon. To know more about it, please feel free to write to us at support@tchop.ioFew readers

• I am Org. Admin, why I am not able to see all the channels in the app?

  As an org. Admin, you will have access to all the channels of your organisation in the tchop backend. However, only those channels will be visible in the app which you are part of as a “Curator” or “Reader” If you are a part of the channel, Another reason of channels not visible in the app is that ‘No content is published yet‘ in that channelFew readers

• How can I remove a user from a chat group?

  Unfortunetly, you can only remove a user from the tchop channel dashboard, given that you have the ‘Admin’ rights for that chat group.Few readers

• How can I see the profile of the other users in the app?

  To see the user profile info of other users, simply click on the ‘Avatar’ or user name in the app. You can access the other user’s profile from the following places in the app: News tab (if ‘Display user’ function is enabled for a card') Mix tab ((if ‘Display user’ function is enabled for a card') Chat tab (if the app app has chat feature)Few readers

• How can I contact tchop for support?

  To contact tchop for support, simply follow these easy steps: Click on ‘Settings’ Depending on the nature of your question, please click on ‘General Inquiries' or ‘Technical support’ which will open an email form Enter your query in the emaFew readers

• Why am I seeing comment in only few cards?

  If you are not seeing the option to comment on a card, it means that the administrator has disabled the comment for that card and no user is allowed to comment in that card. Please check with your administrator for more details.Few readers

• How can I create a group chat?

  You can only create group chats from the tchop channel dashboard given that you have the necessary rights and permissions.Few readers

• How to setup phone lock on my mobile phone?

  You will need to set up phone lock on your phone in order to access the app if your organisation administrator has enabled the ‘Allow App access only when user's phone is secured with lock screen’ option. To set up phone lock in Android: Go to the Settings menu on your device. Scroll down until you find “Security” or “Security and Screen Lock” and tap it. This is typically located under the “Personal” section on Android 4.2 or higher. Under the “ScreFew readers

• How can I switch between channels?

  If you are part of multiple channels in your organisation, you will see a drop-down arrow in the header: You can switch between the channels by simply clicking on that arrow. Clicking on the arrow will show the list of all the channels, you are part of and you can switch to any channel from that list: (https://storage.crisp.chat/users/helpdesk/website/4bb9d828bd8cac00/3aff368c-Few readers

• How to sent emojis in chat?

  To sent emojis in chat: Go to ‘Chats’ tab Enter the chat where you want to sent emojis Click on ‘Type here’ field Note: In case, you don’t see the ‘Type here’ field, it means that it is only a read-only chat for you and you don’t have the permission to sent emojis in that chat. Please contact your administrator in that case Long press the ‘World’ icon in your keyboard until the option list appears Select the ‘Emoji’ option Select the desiFew readers

• How can I use "Native Sharing" extension to add content to my company app?

  You can share native images, videos, audio, articles and social posts by following these simple steps: Open the image or video you want to share. In case of an article, open the article in your mobile web browser or other applications Click on Share  (ANDROID) or Upload . Note: In case you opened the article in Google Chrome, click the three dots on theFew readers

• Different chat groups

  With tchop™ you can combine content and a secure chat in a simple new way and benefit from a wide range of opportunities. In your own branded app. Under your control. Without any IT integration needed. There are 4 types of chat that a Channel Admin or an Organisation Admin/Owner can create: Direct message chat: Direct chat or 1:1 chat are chats between 2 people. By default, this chat is created at an organisation level, meaning once created the chat will be available throughout every cFew readers

• How to mention someone in a comment?

  Unfortunately, no one can mention other user in a comment as of now. But the good news is that it will be possible soon. To know more about it, please feel free to write to us at support@tchop.ioFew readers

• How to type and sent a message in chat?

  To type and sent a message in chat: Go to ‘Chats’ tab Enter the chat where you want to type and sent the message Type your message in the ‘Type here’ field. Note: In case, you don’t see the ‘Type here’ field, it means that it is only a read-only chat for you and you don’t have the permission to sent messages in that chat. Click the ‘Sent’ icon beside the ‘Type here’ field to sent the message in the chatFew readers

• How can I check the profile of other users?

  There are many ways to check the profile of the other users: You can click the chat title of the ‘Direct’ chat to see the user profile of the other user. You can simply click on the chat avatar or username of the other user displayed along with her or his messages and it will open the user profile of that user You can check out the participants list of the chat group and click on the desired user to see the user profile. To see the participants list of a chat group, checkFew readers

• I forgot my password. How do I set a new one?

  Set new password following these steps: On the login screen, click ‘forgot password’ Enter your registered email with tchop and click ‘Reset password’ You will receive an email with the link to reset the password (https://storage.crFew readers

• How do I change/reset my password?

  Change or reset your password by following these steps: On the login screen, click ‘forgot password’ Enter your registered email with tchop and click ‘Reset password’ You will receive an email with the link to reset the password (httFew readers

• I lost/forgot my Google Authenticator device. How do I login?

  If you lose your Google Authenticator device - don’t worry we got you cover. When you setup the 2FA for the first time, we sent an email with the subject ‘Tchop security’ in your registered email address with 10 backup code which you can use to bypass 2FA using that one time password so that you can reset your 2FA on a new device. In case you haven’t receive the email, please check your spam folder or contact us at support@tchop.io. TFew readers

• How do I login using 2FA?

  If you logging in the app for the first time and your organisation has enabled 2FA, you need to set up 2FA for the first time. To do so, please check out the following page: How to set up 2-Factor-Authentication using Google Authenticator app? Once you have setup the 2FA, you can login in the app by verifying your credentials and one time password from the google authFew readers

• How can I add reaction to a card?

  To react to a card, click on the ‘Like’ icon and select the reaction of your choice.Few readers

• Can I listen to audio streams after I have closed the app?

  Yes, you can listen to Audio stream even after closing the app given that the app is running in the background. If you remove the app completely from the background, you cannot listen to the audio streams.Few readers

• How to like/unlike a comment?

  To like a comment: Go to the comment which you want to ‘Like’ Click on the ‘Thumbs up’ icon   If the thumbs up turns blue, it means that you have successfully liked the comment To unlike a previously liked comment: Go to the comment which you ‘Liked’ before Click on the ‘Thumbs up’ icon (https://storage.crisp.chat/usersFew readers

• How can I access to dashboard from inside the app?

  As a Curator you access the backend dashboard by simply clicking on the top left corner logo inside your app Note: Only users with necessary permissions can access the backend dashboard.Few readers

• How to configure push messages?

  You can activate and deactivate push notifications for your mobile device. On your mobile device, you can get notifications for: General Information Featured posts, for which the author has sent a notification New chat messages (if chat is enabled) Sie können Push Meldungen je nach Bedarf aktivieren und auch wieder deaktivieren. Sie können zu folgenden Themen Push Meldungen auf Ihr Telefon erhalten: Allgemeine Informationen Bestimmte Inhalte, auf die miFew readers

• How do I update to a newer version of my company app?

  The app updates automatically unless you have turned off the automatic update function in your phone. You can check if a new version of your company app is available by visiting the ‘My apps’ section of the Apple App Store® or Google Play™ Store.Few readers

• Why I am not able to see the content that I recently shared from the app?

  To see the recently added content in the app, please refresh the News feed screen by pulling the screen downwards - like this Note: Sometimes, it takes some time to process the content in the tchop backend, specially when a large file is uploaded. Please wait for some seconds and refresh the app.Few readers

• Why is the upload of my content failing?

  The upload of the content might be failing due to a poor internet connection. We recommend to do the following: Make sure you have a stable internet connection and try again Close the app completely and restart again. If the problem still exists, write to us at support@tchop.io and we will investigate the issue for you. Note: uploading content from within the app is only available for Editor limited users, Admins and reguFew readers

• How to change/remove my reaction from a card?

  You can change or remove your reactions from any card as many times as you want. To change the reaction: Click on the reaction and select another reaction To remove the reaction: Click on the reaction and select the same reactionFew readers

• Why am I seeing ‘Connection trouble’ error even when my phone is connected to the internet?

  Sometimes the internet signals of a user is not stable due to which the app shows ‘Connection trouble’ error message. To solve the issue, try the following methods: Check that your mobile is connected to the internet. If the mobile is connected to the internet, disconnect the mobile from the internet connection Reconnect the mobile with the internet RESTART the app from scratch. If the problem still exists, please write to us at support@tchop.io (mailto:supFew readers

• How do I log-in to the app?

  Logging-in to the app following these steps: Open the app (if you are NOT opening the app for the first time, please skip Step 2 & 3) Click ‘Allow’: If you wish to receive push notifications from your company app Click “Get Started” Fill in your credentials and click “Login”Few readers

• How can I delete a chat group?

  How can I delete a chat group? Unfortunetly, you can only delete a chat group from the tchop channel dashboard, given that you have the ‘Admin’ rights for that chat group.Few readers

• Can I use the app offline?

  No. For security reasons app content is not available in offline mode. Internet connection is required.Few readers

• How can I check the time stamp of a chat messages?

  All the chat messages from a single day are segregated by the ‘date and day’ stamp. In case, you want to check the time of each message, simply click on the message and the time when the message was sent will appear.Few readers

• How to share content from within the app?

  You can share content from inside the tchop app to other third party apps like WhatsApp, Facebook, Slack etc. Simply click on the ‘Share’ icon in every card and share it to other apps. Note: Only Article cards, social cards and images can be shared to other apps!Few readers

• How do I install my company app on my mobile devices?

  There are native apps available for iOS® and Android™. If your employee app is public, you can install it by: Visit the official app store (Apple App Store® or Google Play™ Store) Search for your company employee app Install and open the app Click the “get started”-button Enter your login credentials and hit the “login”-button Direct links In case you don’t know the name of your company employee app or your company app is not public, weFew readers

• Can I install the app on multiple devices?

  For Android as well as for iOS, after you once downloaded the app to your account, you will be able to downloaded the app to various devices from there.Few readers

• Will users be notified if another user likes or replies on their comment?

  Yes, users are notified when someone else has replied to their comment. The same applies to the like of a comment. In addition, users are also notified when others have replied to your post with a comment. If you open the push notification you receive in that case, the corresponding comment will open directly. If you have any questions about this, just write to us at support@tchop.io.Few readers