Articles on: FAQs for Users

How to setup phone lock on my mobile phone?

You will need to set up phone lock on your phone in order to access the app if your organisation administrator has enabled the ‘Allow App access only when user's phone is secured with lock screen’ option.

To set up phone lock in Android:

Go to the Settings menu on your device.

Scroll down until you find “Security” or “Security and Screen Lock” and tap it. This is typically located under the “Personal” section on Android 4.2 or higher.

Under the “Screen Security” section, tap the “Screen Lock” option. By default, this option is set to “Slide,” which means no password or pattern is needed.

From here, select which lock type you want to use, whether it’s Pattern, PIN, or Password.

To set up phone lock in iOS:

Open the Settings app.

Tap Touch ID & Passcode (or Face ID & Passcode on iPhone X or newer devices).

Tap Turn Passcode On.

Enter a 6-digit passcode. Choose something you can easily remember.

Confirm the passcode by entering the same passcode again.

You may also be asked to log into your Apple ID. If so, enter your Apple ID password and tap Continue.

Once your phone is secured with passcode, simply go to tchop and login using the valid credentials.

Updated on: 06/09/2022

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