Articles on: FAQs for Users

Why am I not able to play video and audio files in my app?

There are several reasons why a video or audio file might not start playing. The most often reason is a poor internet connection. tchop is a cloudbased service and so requires a steady internet connection at any time.
So please follow theses two easy steps in case you might have problems displaying a video or listening an audio stream:

Make sure you have a stable internet connection and try again

Close the app completely and restart again.

If the problem still exists, write to us at and we will investigate the issue for you.

Updated on: 06/09/2022

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