Question 1

Why am I seeing error messages like ‘Failed to send comment’ or ‘Failed to load comment’?

Accepted Answer

There can be many reasons why app is showing error message in comments. Some of the main reasons are:

Admin has deactivated comment for that card: Sometimes it may happens that the administrator of your organisation/channel has inactivated comment function in a card at the same time you are looking at the comment. To fix this issue, simply refresh the app in news feed or re-start the app after completely removing the app from the phone background.
No Internet connection: User can only comment or read past comments with proper internet connection due to security reasons. Please make sure that your device is well connected to the internet
Syncing issue between the app and tchop database: Sometimes, there is some delay on syncing of app and tchop backend. Please restart the app and the issue at hand should be fixed.

If the problem still exists and you think there is some other issue, please write to us at support@tchop.io and we will take care of it

Question 2

What is 2FA and phone-lock and why I need to activate it?

Accepted Answer

What is 2-Factor-Authentication?

Two-factor authentication (2FA), sometimes referred to as two-step verification or dual factor authentication, is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access. Two-factor authentication provides a higher level of assurance than authentication methods that depend on single-factor authentication (SFA), in which the user provides only one factor -- typically a password or passcode. Two-factor authentication methods rely on users providing a password as well as a second factor, usually either a security token or a biometric factor like a fingerprint or facial scan.

Two-factor authentication adds an additional layer of security to the authentication process by making it harder for attackers to gain access to a person's devices or online accounts, because knowing the victim's password alone is not enough to pass the authentication check.

What is phone-lock?

Phone-lock is another type of two-step verification or dual factor authentication, where the user need to protect his/her mobile device with a password in order to access the company app

Why I need to activate 2-Factor-Authentication or phone-lock ?

You might need to activate 2-Factor-Authentication or phone-lock or both depending on the settings of your organisation. In case your organisation has enabled 2-Factor-Authentication and phone

Question 3

How can I add content from inside the app?

Accepted Answer

If you have permission to add content in a channel of your organisation, you will see the ‘Add content’ button in the app.

(On left: iOS; on right: Android)

In order to add text, image, video and audio cards:

Click ‘Add content’ button
Fill up the necessary fields, select ‘Mix' (to post in), select if you want the content to 'publish' (you can later publish/un-publish the article or image from the curator dashboard).
Note: If a mix is not listed in your 'Post in’ list, it means either you are not permitted to add content in that mix or the mix is read-only
Select 'Post'

Note: In Android, you need to pre-define and type of content before-hand

In order to add URLs or links:

Copy the link you want to add to your clipboard and open app
Click on ‘Use copied link’ (Note: ‘Use copied link’ option is only visible when there is a URL copied to clipboard)

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Question 4

How can I use "Native Sharing" extension to share file in chat?

Accepted Answer

You can share native images, videos, articles and social posts by following these simple steps:

Open the image or video you want to share. In case of an article, open the article in your mobile web browser or other applications
Click on Share (ANDROID) or Upload (iOS).
Note: In case you opened the article in Google Chrome, click the three dots on the top right of the screen '' and click on 'Share' (ANDROID) or Upload '' (iOS).
Select your company app (in our case it is 'Mega Corp')
Note: In case you don’t find your app in the list in iOS, you need to enable sharing extension of your company app. Please find more details here: Where do I find the sharing extension of my app?
After selecting the app, you will see a pop-up with the option to post. Follow the steps:

Write/Edit the title of the Image, video or article
Select the 'Channel' where you want to post it
Select the chat group from of list under the ‘Chat’ section (Share to)
Add a message to the file if you want to (optional)
Select 'Post'

Question 5

How can I ban a user from a chat group?

Accepted Answer

Unfortunately, you can only ban a user from the tchop channel dashboard, given that you have the ‘Admin’ rights for that chat group.

Question 6

Where do I find the sharing extension of my app?

Accepted Answer

Where do I find the sharing extension of my app in iOS apps?

In iOS apps, you need to enable the sharing extension of your company app when you use the sharing extension for the first time. You can do it in the following ways:

Select a file or article which you would like to share via sharing extension
Click on ‘Share icon'
Swipe left and click on ‘More’ button
Search the app and enable sharing extension

Where do I find the sharing extension of my app in Android apps?

For Android users, you can find your sharing extension in the context menu of your file or web browser. It will contain all installed apps that provide a sharing extension. There you can also find the tchop sharing extension.

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