How to re-setup 2-Factor-Authentication on a new device?
In case you got a new phone and wants to set up 2-Factor-Authentication, simply follow the steps:
Note: In case you have lost your Google Authenticator device or unable to provide the 6-digit OTP, please check out the following FAQ to login and reset-up 2-Factor-Authentication on a new device: I lost my 2-Factor-Authentication device, how do I login and reset-up 2-Factor-Authentication on a new device?
Login in the tchop backend. You can login here: https://tchop.io/login
Enter the 6-digit passcode from your Google Authenticator device
Note: You will only be asked to enter the 6-digit passcode if 2-Factor-Authentication is activated in your organisation
Go to your profile page. You can do it by simply clicking on it: https://tchop.io/me
Click on ‘Reset GA’
Note: You will only see this option if 2-Factor-Authentication is activated in your organisation
Install the Google Authenticator app on your NEW smart phone. Here are the download links:
Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en
iOS: https://apps.apple.com/us/app/google-authenticator/id388497605
Open the Google Authenticator app and select the option to ‘Scan the barcode’
In case you are having difficulty scanning barcode, select ‘Enter key manually' option
Scan the barcode provided on your screen;
In case you selected the option to enter the key manually, click on ‘Can’t scan barcode?' and copy/enter the long key in the Google Authenticator app along with your email address in the provided fields in the Google Authenticator app and save the details
Enter the 6-digit OTP generated by Google Authenticator app in the space provided in the tchop platform
Click ‘Set up’ and confirm you action
Please note: You need to be quick while verifying the 6-digit code from the google authenticator device as the code expires after 30 seconds and you get a new code.
Once you have successfully reset your 2FA on a new device, you can only login by entering the OTP generated by the newly set up Google Authenticator account.
Note: In case you have lost your Google Authenticator device or unable to provide the 6-digit OTP, please check out the following FAQ to login and reset-up 2-Factor-Authentication on a new device: I lost my 2-Factor-Authentication device, how do I login and reset-up 2-Factor-Authentication on a new device?
Login in the tchop backend. You can login here: https://tchop.io/login
Enter the 6-digit passcode from your Google Authenticator device
Note: You will only be asked to enter the 6-digit passcode if 2-Factor-Authentication is activated in your organisation
Go to your profile page. You can do it by simply clicking on it: https://tchop.io/me
Click on ‘Reset GA’
Note: You will only see this option if 2-Factor-Authentication is activated in your organisation
Install the Google Authenticator app on your NEW smart phone. Here are the download links:
Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en
iOS: https://apps.apple.com/us/app/google-authenticator/id388497605
Open the Google Authenticator app and select the option to ‘Scan the barcode’
In case you are having difficulty scanning barcode, select ‘Enter key manually' option
Scan the barcode provided on your screen;
In case you selected the option to enter the key manually, click on ‘Can’t scan barcode?' and copy/enter the long key in the Google Authenticator app along with your email address in the provided fields in the Google Authenticator app and save the details
Enter the 6-digit OTP generated by Google Authenticator app in the space provided in the tchop platform
Click ‘Set up’ and confirm you action
Please note: You need to be quick while verifying the 6-digit code from the google authenticator device as the code expires after 30 seconds and you get a new code.
Once you have successfully reset your 2FA on a new device, you can only login by entering the OTP generated by the newly set up Google Authenticator account.
Updated on: 06/09/2022
Thank you!